FAQs

Can I change or cancel an order after it’s been submitted?

Yes, as long as the package hasn’t gone out yet. Please notify us as soon as possible with any changes. Call during business hours (650) 726-2550 or e-mail after hours: yarns@fengari.net

How much is shipping? And how do you ship?

We usually send everything via U.S. Postal Service. Please let us know in the comments section at checkout if you require a different service (additional fees may apply). 

Domestic Shipping:
$7.00 for standard shipping (5-7 business days, but usually faster), or $10.00 for expedited shipping (1-3 business days). If you would like Express (overnight) shipping, please contact the store at 650-726-2550. 

International shipping (please make sure you're aware of the cost of duties to your country):
Canada & Mexico - flat rate of $20.00 (7-14 business days on average).

All other countries - flat rate of $30.00 (7-21 business days on average, but can take longer depending on the destination country).

Fengari is not responsible for packages lost in transit.

Can I return unused yarn for a refund or store credit?

You may return unused yarn for a refund within 30 days with the receipt, or store credit within 90 days with the receipt. Yarn must be in its original condition and packaging, and from a smoke-free environment.

The customer is responsible for shipping charges on returns.

The following items do not qualify for a refund or exchange:

• Sale yarns
• Yarns that have been wound
• Yarns that have been knitted
• Special orders
• Knitting needles & crochet hooks
• Notions
• Patterns and books
• Shipping costs

Can I place a special order?

Mostly. If it’s a yarn that we already carry, you can order any quantity. If it’s a yarn we don’t carry, but from a company we already deal with, we can order it, but it would need to be sold in full bags (which is usually ten, but sometimes five, and hand-dyed companies have various minimums.)

All yarns from Brown Sheep Company can be ordered in any quantity (Yay!). When ordering yarns that we don’t stock, orders will need to be pre-paid. Just give us a call or email for more information, and we will do our best to accommodate your special order needs.

What about Sales Tax?

Sales tax will be applied to orders being shipped within California, and to in-store purchases, unless you have a re-sale license.

Can you wind my yarn?

Yes! We are happy to wind yarn purchased at Fengari. When placing an order online, make a note in the comments section at checkout if you’d like us to wind any or all of the skeins. Please note that yarn cannot be returned once it’s been wound.

Do you send samples?

Regrettably, we are unable to send yarn samples.

What do I do if there was an error with my shipment?

Oops, sorry about that! We make every effort for accuracy, but if there is a mistake with your order, please call or email us, and we will make it right (and of course we will pick up the additional shipping costs).

 Hand-dyed yarns… why do the colors vary, even within the same dye-lot?

Hand-dyed yarns are works of art, and just as with anything hand-made, some variation in color is natural, and even expected. Some accept it as part of the beauty of hand-dyed yarns, but for those that prefer a more even distribution of color, the suggestion is that you work with 2 skeins at a time. Alternate every two rows with each skein, carrying the yarn up the side as you go (over and back with skein “A”, then over and back with skein “B,” and repeat).