FREE shipping on all US orders over $75 or $4 flat rate. | Canada & Mexico FREE shipping over $100 or $10 flat rate.
View FAQ's for shipping to other countries.

FREE shipping on all US orders over $75 or $4 flat rate. | Canada & Mexico FREE shipping over $100 or $10 flat rate.
View FAQ's for shipping to other countries.

Refund & Return Policies

Refund & Return Policies

Order Cancellations

Please notify us as soon as possible with any changes.? Call during business hours (650) 726-2550 or e-mail after hours: yarns@fengari.net

Returning Unused Items for Store Credit

You may return unused yarn for a refund within 60 days with the receipt, or store credit within 120 days with the receipt.? Yarn must be in its original condition and packaging, and from a smoke-free environment.

The customer is responsible for shipping charges on returns.

The following items do not qualify for a refund or exchange:

  • Sale yarns
  • Yarns that have been wound
  • Yarns that have been knitted
  • Special orders
  • Knitting needles & crochet hooks
  • Notions
  • Patterns and books
  • Shipping costs

Sales Tax

Sales tax will be applied to orders being shipped within California, and to in-store purchases, unless you have a re-sale license.

Special Orders

If it's a yarn that we already carry, you can order any quantity. If it's a yarn we don't carry, but from a company we already deal with, we can order it, but it would need to be sold in full bags (which is usually ten, but sometimes five, and hand-dyed companies have various minimums.)

All yarns from Brown Sheep Company can be ordered in any quantity (Yay!). When ordering yarns that we don't stock, orders will need to be pre-paid. Just give us a call or email for more information, and we will do our best to accommodate your special order needs.

Get your fiber fix!